IS POWER HAIR COLLECTION 100% VIRGIN HAIR?
Yes. Our hair is 100% virgin hair with all cuticle layers facing the same direction from root to end. Our hair can be colored, curled, flat ironed and styled to your preference just like your natural hair.
DO YOU OFFER REFUNDS OR EXCHANGES?
No we do not offer refunds but we do accept exchanges within 10 days of delivery. Please contact our customer service team within 48 hours of receiving hair if there has been a shipping error on our part so that we can resolve it as quickly as possible.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER AND RECEIVE MY HAIR?
Please allow up 3-7 business days to process hair orders after payment is received. Depending on your shipment location and method of shipping it can take 2-7 business days to receive hair after processing is completed. You will receive an email with your tracking information when your hair has been shipped.
*DUE TO COVID-19 THERE MAY BE PROCESSING DELAYS OF UP TO 2 WEEKS*
CAN I CANCEL MY ORDER?